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Welcome to Vortexbridge. These Terms of Service ("Terms") govern your use of our website, services, classes, programs, and facilities (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use our Services.
Please read these Terms carefully, as they contain important information about your legal rights, remedies, and obligations. By using our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
Throughout these Terms, we use specific terminology as defined below:
To use our Services, you must be at least 18 years of age or the legal age of majority in your jurisdiction. If you are under 18, you must have parental or guardian permission and direct supervision during any classes or activities. You represent and warrant that any information you provide to us is accurate, complete, and current at all times.
To access certain Services, you may need to register for an account. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
Prior to participating in any physical activities, you must complete a health declaration form. You are responsible for disclosing any pre-existing medical conditions, injuries, or health concerns that may affect your ability to safely participate in our activities. If your health status changes, you must update your health declaration accordingly.
We offer various membership types with different terms, benefits, and restrictions. Specific terms for each membership type will be provided at the time of purchase. By purchasing a membership, you agree to the specific terms associated with your membership type.
Membership fees, class fees, and other charges are as specified on our website or at our facility. All fees are in Australian Dollars (AUD) and include applicable taxes unless otherwise stated. Payment methods accepted include credit/debit card, direct debit, and bank transfer.
For memberships with recurring payments, you authorize us to charge your payment method on a recurring basis according to your membership agreement. It is your responsibility to ensure that your payment information is current and valid.
We reserve the right to adjust our prices at any time. If we increase membership fees, we will provide at least 30 days' notice before the change takes effect. Your continued use of the Services after a price change constitutes acceptance of the new prices.
Memberships and class packages are non-refundable except as required by applicable consumer protection laws. In exceptional circumstances, we may offer refunds at our sole discretion. Refund requests should be made in writing to [email protected].
Members may book classes through our website, mobile app, or in person at our facility. Bookings are subject to availability and are made on a first-come, first-served basis.
If you need to cancel a class booking, you must do so at least 12 hours before the scheduled class time. Late cancellations (less than 12 hours before the class) and no-shows may result in a cancellation fee or loss of a class credit, as applicable to your membership type.
If a class is full, you may join a waiting list. If a spot becomes available, you will be automatically enrolled in the class and notified by email. It is your responsibility to cancel your booking if you can no longer attend.
We reserve the right to change instructors, class formats, or schedules without prior notice. Such changes do not entitle you to a refund or compensation.
To ensure a safe and welcoming environment for all Members, you agree to adhere to the following rules of conduct:
You will treat all staff members, instructors, and other Members with respect and courtesy. Harassment, discrimination, or intimidation of any kind will not be tolerated.
You will use the facilities and equipment properly and safely, following all instructions and guidelines provided by staff. You agree to report any damaged or faulty equipment immediately. You will clean equipment after use as per facility guidelines.
You will maintain appropriate personal hygiene when using our facilities. You will bring and use a towel during classes and activities. You will not attend if you have a contagious illness that could spread to others.
The following activities are strictly prohibited and may result in termination of your membership:
You will wear appropriate athletic attire and footwear suitable for your chosen activity. Specific requirements may apply for certain classes (e.g., bare feet for yoga, water-appropriate attire for aqua fitness).
You may terminate your membership by providing written notice in accordance with the terms of your membership agreement. Notice periods vary by membership type but are typically 30 days. Termination requests should be sent to [email protected].
We reserve the right to terminate or suspend your membership or access to our Services, without prior notice or liability, for any reason, including, without limitation, if you breach these Terms. Upon termination, your right to use the Services will immediately cease.
Upon termination of your membership, you will be required to pay any outstanding fees or charges on your account. Any unused prepaid sessions or membership fees may be forfeited as specified in your membership agreement.
Depending on your membership type, you may be eligible to freeze your membership for a specified period due to medical reasons, travel, or other circumstances. Freeze requests must be submitted in writing and may require supporting documentation.
All content, features, and functionality of our Services, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, are the exclusive property of Vortexbridge or our licensors and are protected by Australian and international copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our Services strictly in accordance with these Terms. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any materials from our Services without our express written consent.
You acknowledge that participation in physical activities involves inherent risks, including but not limited to injury, disability, or death. You voluntarily assume all such risks, whether known or unknown, arising from your use of our Services.
To the maximum extent permitted by law, Vortexbridge and its directors, officers, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for personal injury, property damage, loss of profits, data, or other intangible losses, resulting from:
You agree to indemnify, defend, and hold harmless Vortexbridge and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Services or your violation of these Terms.
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Services, you consent to our collection and use of personal data as described in our Privacy Policy.
We may revise these Terms at any time by updating this page. The revised Terms will take effect immediately upon posting. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms. It is your responsibility to check these Terms periodically for changes.
These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located in Sydney, Australia, for the resolution of any disputes arising from these Terms or your use of our Services.
If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of these Terms will remain in effect.
These Terms, together with our Privacy Policy and any other legal notices published by us on the Services, shall constitute the entire agreement between you and Vortexbridge concerning the Services.
If you have any questions about these Terms, please contact us at:
Vortexbridge
123 Wellness Way, Surry Hills
Sydney, NSW 2010
Australia
Email: [email protected]
Phone: +61 2 4861 0091